A: We follow federal fair housing laws and treat all applicants equally. Each application undergoes a four-stage screening process, including:

1. Credit Check:

   • Minimum credit score: 600
   • No late mortgage payments in the past 12 months
   • No rental-related collections

2. Criminal Background Check:

   • Automatic denial for:
     • Registered sex offenders
     • Felonies in the past 7 years
     • Misdemeanors within the past 7 years for theft, fraud, sexual, or violent offenses

3. Rental History:

   • At least 2 years of verifiable rental history
   • No evictions in the past 7 years

4. Employment/Income Verification:

   • Combined income must be at least three times the monthly rent

If an applicant does not meet all criteria, they may still qualify with a double security deposit or a lease guarantor who meets the criteria.

A: Properties can be held for up to 30 days from the application date. Most tenants move in within 2-3 weeks after applying.

A: Tenants can submit maintenance requests through their online portal or our 24/7 emergency maintenance line.

• Maintenance Reserve: A reserve amount, specified in the management agreement, is held to cover minor repairs. If approval isn’t possible for expenses below this amount, we proceed to avoid extra charges.
• Emergency Repairs: These include urgent issues affecting health or safety (e.g., fires, floods, water leaks, HVAC malfunctions in extreme temperatures). Emergency repairs are addressed immediately to comply with legal requirements and ensure tenant safety.

A: Tenants can submit maintenance requests through their online portal or our 24/7 emergency maintenance line.

• Maintenance Reserve: A reserve amount, specified in the management agreement, is held to cover minor repairs. If approval isn’t possible for expenses below this amount, we proceed to avoid extra charges.
• Emergency Repairs: These include urgent issues affecting health or safety (e.g., fires, floods, water leaks, HVAC malfunctions in extreme temperatures). Emergency repairs are addressed immediately to comply with legal requirements and ensure tenant safety.

A: DIY repairs are not recommended. Professional vendors ensure proper documentation, which is critical for deducting expenses from a tenant’s security deposit when applicable.

A: Yes, we can coordinate necessary make-ready services to prepare your property for the market or for new tenants.